Terms of service
We want you to be completely satisfied with your purchase. Please review our policy below:
For Baby Products:
Returns & Exchanges for Ready-Made Items
• Exchange Window: You may exchange ready-made items within 3 days of receiving your order.
• Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
• Process: To initiate an exchange, please contact us through whatsapp or email with your order number and reason for the exchange. We will provide exchange instructions.
• Exchange Shipping: Customers are responsible for exchange shipping costs.
Customized & Personalized Items
• All Sales Final: Due to the personalized nature of these items, we do not accept returns or exchanges unless the item is defective or an error was made on our part.
• Defective or Incorrect Items: If you receive a defective or incorrect personalized item, please contact us within 48 hours of delivery with photos, and we will work to resolve the issue promptly.
General Policy Notes
• All items must be used under adult supervision.
• We do not accept returns or exchanges on sale or clearance items.
• We reserve the right to not accept returns.
• If, for any agreed on reason, a refund will be issued to a customer, the shipping charges will be deducted from the original amount paid. That also does not include the delivery charge paid to the courier when first receiving the original order.
• Slight color difference may occur due to difference in digital screen colors vs real life colors.
• If a customer has not specified a certain specific thread color for embroidery, we reserve the right to decline a return request.
• Embroidery thread color shades are subject to availablitity, we do not confirm that you will find the exact or nearly exact shade of your design/logo/theme; therefor we reserve the right to decline returns or fixes/changes if the issue is color related.
• As our items are all handmade, slight difference in size between each item and/or stated size via product description might occur.
• Please note; Due to the nature of woven linen, occasional coloured threads or fine lines may appear within the fabric, including black, red, or other shades. These are a result of the weaving and manufacturing process and are not considered defects.
Items with these natural manufacturing variations are not eligible for return, exchange, or refund on this basis.
• For international order; all shipments are sent through Emirates Post and we are not responsible for any extra fee asked to be paid by other country's customs or post office.
• International orders are final and we do not accept exchanges, returns, or refunds.
For Fabrics:
Refund, Return & Exchange Policy
• We do not accept returns.
• Exchanges accepted within 2 days of receiving the order.
• Items must be unused, unwashed, undamaged, and in original packaging.
• All fabrics are inspected for quality assurance before leaving our store. So we confirm that our fabrics have left our stores in perfect condition.
• We will not accept exchanges until we inspect the item and make sure it has not been used, washed, or damaged.
• For exchanges, the customer covers return shipping (32 dhs) and new fabric shipping (32 dhs).
• We reserve the right to deny refunds/exchange if defects were not present when the item left the store.
• Sales outside the UAE are final and we do not accept returns, refunds, or exchanges to them.
• We do not ship perfumes outside the country.
Fabric Care & Quality
• The fabric has undergone testing (washing, drying, ironing) for quality assurance before starting the sale on website.
• Testing does not mean fabrics are pre-washed before delivery.
• Recommended: wash before embroidery, soak in cold water for 1 hour, air dry, then tailor.
• Preferred washing method: hand wash only, dry in shade, no bleach.
• Double width: 58 inches.
• Color may vary slightly due to lighting or screen settings.
• We are not responsible for misuse of fabric by the customer.
By using the website, customers agree to all terms and conditions.
Collaborations / Promotions
• Open to collaborations where a sample fabric is sent to a creator for use and promotion, with mutual crediting via mentions on social media.
If you have any questions, feel free to contact us through whatsapp.